1. Who we are
Things to Do in Iceland ehf., registration number 470926-1390, Álfheimar 33, 104 Reykjavík, Iceland.
VAT/VSK number: 162894. Day-tour seller licence 2026-106 — official register.
Contact: info@thingstodoiniceland.is or +354 660 5000.
We sell Iceland day tours lasting less than 24 hours, without accommodation. Your purchase contract is with us. Tours are delivered by contracted service providers; we handle your booking, payment and refund enquiries. Bookings made on other websites follow that seller’s terms.
2. Booking and payment
You must be 18 or over and authorised to book for your party. Check the date, participants, meeting point and tour requirements before paying.
Full payment is due at booking. The final total, including applicable taxes and mandatory fees, currency and available payment methods will be shown at checkout. Payments and refunds are in Icelandic króna (ISK). Extras are optional; your bank may charge for currency conversion.
3. Confirmation and your tour
A booking is confirmed once payment and the tour reservation are confirmed. We send your confirmation, electronic voucher, joining instructions and accepted terms to the email address provided at booking. Contact us if confirmation is missing. If we collect payment but cannot confirm your booking, we refund it in full.
Electronic delivery has no shipping charges. Follow the tour’s participation requirements and safety instructions, and be ready at the specified meeting point or pickup stop and time. Missing pickup or arriving late is treated as a no-show under the applicable cancellation policy.
4. Cancellations and changes
Day tours booked directly with us: Most tours offer a full refund when cancelled at least 24 hours before departure. Some tours have different cancellation deadlines or refund conditions. The terms shown on each tour page and at checkout apply to your booking and are included in your confirmation.
Where your booking qualifies for a full refund, this includes the cancelled tour and its booked extras, without an additional card-processing or administration fee. Any cancellation charges or non-refundable amounts are stated in the tour’s cancellation terms. Cancelling individual participants follows the applicable terms for those places. Existing bookings retain the cancellation terms accepted at checkout; later policy changes do not reduce those rights.
Use our contact page or email info@thingstodoiniceland.is with your name and booking reference to request a cancellation or change. Deadlines use the time we receive your request, in Iceland local time (UTC), unless stated otherwise. Changes depend on availability; any extra cost needs your agreement.
The usual 14-day withdrawal right generally does not apply to leisure activities booked for a specific date or period (Article 18(l), Act No. 16/2016). Your tour’s cancellation rights and statutory remedies remain unaffected.
5. Refunds
If the operator cancels, including due to weather, or your paid tour cannot be provided, you can choose an offered alternative or a full refund for the cancelled service. Contact us if the tour is materially changed or only partly provided so we can arrange the appropriate remedy.
We initiate eligible refunds without undue delay to the original payment method and currency, without an administration fee, and confirm the amount and status by email. Bank processing times and exchange rates may affect when and how much appears in your account.
6. Help and other terms
Raise problems during a tour with the operator where possible, or contact us using the details above with your booking reference. We are your contact for booking complaints and remain responsible for our contractual obligations and errors.
If we cannot resolve your complaint, you may refer it to Kærunefnd vöru- og þjónustukaupa (the Complaints Board for Goods and Services), Borgartún 29, 105 Reykjavík, Iceland. This does not limit your other legal remedies.
Travel information can change; check official safety advice before travelling. Icelandic law applies without limiting your mandatory consumer rights or access to courts. The terms accepted at booking apply to that booking. See our Privacy and Cookies notice for information about personal data.
